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The hiring organisation is a small-sized enterprise within the business services sector, known for its commitment to delivering tailored solutions to its clients. It operates with a focus on professionalism, ensuring a seamless experience for both clients and stakeholders.
Job Description
* Respond promptly to customer queries via email and phone, ensuring a professional tone at all times.
* Maintain accurate records of interactions and solutions provided using internal systems.
* Collaborate with other departments to resolve complex customer issues effectively.
* Provide clear and concise information about services, ensuring customer satisfaction.
* Monitor and follow up on outstanding customer queries to ensure timely resolution.
* Assist in updating and maintaining customer support documentation and FAQs.
* Escalate unresolved issues to senior team members or managers when necessary.
* Contribute to the continuous improvement of customer support processes.
The Successful Applicant
A successful Customer Support Advisor should have:
* Previous experience in a customer service role, ideally within the business services sector.
* Excellent communication skills, both written and verbal, with a professional tone.
* Strong problem-solving abilities and attention to detail.
* Proficiency in using customer relationship management (CRM) software.
* A proactive attitude and a willingness to go the extra mile for clients.
* Ability to work collaboratively in a team-oriented environment.
* Organisational skills to manage multiple queries and priorities effectively.
What's on Offer
A successful Customer Support Advisor will receive:
* A competitive salary in the range of £25,000 to £26,000 per annum.
* A permanent position in a small-sized organisation with growth opportunities.
* A supportive work environment located in Oxford.
* Access to training and development programmes to enhance your skills.
* Generous holiday allowance to ensure a good work-life balance.
If you are ready to bring your skills to a rewarding role as a Customer Support Advisor in Oxford, we encourage you to apply today!
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