Aftersales Manager
EXCLUSIVE TO VICKERSTOCK
Location: Based in the Mid Ulster area (East Tyrone) - The role will also have an infrequent requirement for some international travel when necessary to meet business needs.
On offer: An exceptional executive basic salary, plus a very healthy bonus, plus various other benefits such as healthcare and a car allowance.
Hours of work: Mon to Fri daytime hours with an early finish on a Friday and flexibility on start and finish times - some WFH.
The Company
Our client has a strong order book and offers the stability of a larger, secure, home-grown local employer who has developed a strong global reach. The company operates a very successful business that in-house designs, manufactures, delivers, and commissions rugged, large heavy engineering machinery products to international clients who come back to them time and time again. They have a successful strategy that now strongly focuses on sustainability and recycling materials, allowing production to happen closer to markets - minimizing environmental impact and laying the foundations for a more circular economy.
The company is a larger local employer who is very focused on internal training and personal development of staff; with many employees holding long-term service, where they have developed up through the ranks. With large spacious and bright offices with excellent facilities and top-notch local manufacturing capabilities, they are an employer of choice.
What is involved within this position:
The successful individual will strategically and commercially analyze staffing structure, current processes, costings/pricings, approach, and current infrastructure setup - with the goal of making positive change to improve the 360 of everything commercially related to aftersales.
The successful individual will analyze performances, trends, metrics/insights - looking at pricing strategy, current service offerings, and driving towards sustainable profit growth. The role is to comprehensively understand and know your market, increase aftersales, make efficiencies, spearhead new initiatives, engage and work with all relevant stakeholders building upon relationships, taking responsibility for customer satisfaction, and focusing on increasing return business. The position takes responsibility for inventory management strategies.
Essential Criteria for this role:
* A minimum of 6 years relevant experience within Aftersales with similar heavy engineering machinery products.
* A minimum of 4 years' experience in an Aftersales Manager / Head of Aftersales position.
* Strong people skills with experience of managing a team that covers global aftersales.
* Proven experience within strategy across a similar company at a high level.
* A very commercially driven individual.
* 3rd level relatable degree.
If this role is of interest, please apply with your updated CV or contact Hugh Nugent for a confidential conversation and further information.
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