F&B Supervisor - Woking VISION OF THE ROLE: Contributes to the delivery of all aspects of the Food & Beverage operation, events and functions. To maximise revenue through casual / ad-hoc sales. To support the Food & Beverage Manager in the development and retention of a team of Food & Beverage professionals, motivating and leading them to deliver exceptional service that meets and exceeds our customer's needs. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, the Food & Beverage Supervisor will display determination and focus in supporting the Food and Beverage Manager to drive all elements of the Food & Beverage area to the highest level ensuring that Hoebridge is recognised as the premier family-centric golf and leisure destination of the surrounding area. MEASUREMENT OF SUCCESS: The Food & Beverage Supervisor will be measured against key criteria: Operating profit (derived from F&B, events, functions) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Pass audits Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives KEY RESPONSIBILITIES: Strategic * Assist the Food & Beverage Manager in ensuring that all aspects of the food & beverage division are aligned with the overall strategy for the club. * Influence and positively manage the development of organisational culture putting the team and their continued development / challenge at the forefront. * Keep abreast of changes in the food & beverage market in which Hoebridge operates and use this knowledge to identify opportunities for all areas of Food & Beverage. Operations * Review all bookings for catered activities, e.g., functions, meetings, golf societies, weddings and ensure all appropriate preparations are made in advance. * Oversee the daily clubhouse operation within the restaurant and events areas * Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service. * Conduct a daily club tour of the property to ensure a clean and tidy operation. * Process orders through the ESP/check order system and serve as appropriate. Check orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order. Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner. Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required. Completes opening and closing procedures as per shift, including responsibility for cashing up of the till points and locking/alarming the building. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance. * Achieve a minimum of a pass in the Food and Beverage Audit and Food Safety audit. * Oversee the care and maintenance of all assets, inventory, and resources of the Food & Beverage division. * Ensure that Health and Safety procedures are clearly communicated, effectively monitored, and regularly reviewed. * Assist in a duty manager capacity as requested by the General Manager. * Deputise for the Food & Beverage Manager/Assistant Food & Beverage Manager/Front of House Manager as required. People * People Management - ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers. * Regular, relevant and timely communication across the team to ensure full understanding and transparency of company objectives and performance. * Take an active role in the induction of all staff members, taking overall responsibility for their welfare and their development. * Assist the Food and Beverage Manager to ensure recruitment is completed ethically and legally. Job descriptions, expectations and goals are described at length. Comprehensive note taking at interview stage to reflect the candidate response. Compliance with Right to Live & Work laws and references sought and confirmed. * Assist the Food and Beverage Manager in the completion of team member Timeline and Employee Feedback Forms. * Ensure personal level of compliance within the BGL Academy is 100% at all times. * Maintain a strong network with fellow Food & Beverage team members to support robust collaboration. Financial * Assist the Food & Beverage Manager with controlling food and beverage labour costs, in line with set budgets. * Adhere and monitor compliance of purchasing policies and procedures. * Ensure all BGL procedures and policies are adhered to. Marketing * Maximise sales potential through the marketing of food and beverage events and promotions. Customer Experience Ensure that all team members of the Food & Beverage division consistently deliver outstanding service levels to achieve maximum customer satisfaction.