The opportunity
The Global Services team works with leading organisations (FTSE100 and Fortune 500 companies) across a range of services from full tax and finance operate outsourcing, supporting with the design and implementation of their tax operating model, compliance process design and the project management of outsourced compliance and reporting services.
As a Senior Associate in this energetic and diverse team, you will have opportunity to gain experience across these services, further develop your skills and have day-to-day contact with senior team members at our clients.
Your key responsibilities
Contract management
1. Support a number of GCR contracts, some with client interface and some in a supervisory service delivery role
2. Proactively managing service delivery risk across those contracts through the use of issue and risk logs and the implementation of escalation processes
3. Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions, and ensuring effective and timely communication
4. Help manage contract governance including adherence to agreed process and procedures
5. Help manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
6. Provide guidance to juniors and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations
7. Focus on the successful delivery of projects, ensuring technical excellence and practical/business approach taken
Quality and Risk Management
8. Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables
9. Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues
10. Providing Support to help maintain the specified contractual framework and supporting agreements for all engagements
Detailed scoping and process assessments
11. Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls
Business development and proposal assistance
12. Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client presentations
13. Support development of client business case for change
14. Identify opportunities for additional EY services and / or extensions to EY outsourcing services for existing EY clients
Compliance methodology
15. Sharing successful tools, techniques and approaches with other GCR team members;
16. Project managing small GCR development projects
Skills and attributes for success
17. Strong client relationship management skills with ability to develop quality outputs to clients
18. Negotiation skills, able to sustain opinion and handle challenges
19. Business development skills, able to identify new opportunities to sell work
20. Effective time management, ability to remain calm when under pressure to meet deadlines
21. Some experience of coaching and developing more junior staff
22. Change orientated with flexible approach
23. Innovative mindset with a focus on problem solving
To qualify foe the role, you must have:
24. Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
25. ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification
26. Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
27. Experience of working on international projects
28. Process and technology design skills
29. An undergraduate or post-graduate degree
Ideally, you’ll also have
30. Project management skills, plan and prioritize work, meet deadlines, monitor own budget
31. Experience working on multi-jurisdictional projects
What we look for
32. Excellent communicator in a range of situations both written and oral
33. Enthusiastic and flexible attitude to work
34. Individual with an understanding of tax regimes
35. Ability to work across a range of projects and clients often with tight deadlines
What working at EY offers
36. We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Plus, we offer:
• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.