Travel Administrator
Location: Office based in Norwich, Norfolk
Salary: £26,000 - £27,000 pro rata (reviewed after 6month probation period)
Hours: Full time or part time working, with flexible Hours
About The Role:
This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays.
As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
Benefits:
* Company bonus scheme
* Company pension scheme
* Pay care health benefits
* Free on-site parking
* A friendly, supportive, and professional team environment
Key responsibilities:
* Delivering consistently high levels of customer service and building long term client relationships
* Preparing and issuing travel documentation
* Managing holiday arrangements including flights, transfers, accommodation, and activities
* Handling client enquiries via phone, email, and social media
* Capturing, maintaining, and updating client information accurately
* Monitoring, collecting, and processing payments
* Liaising with suppliers and internal departments to resolve queries
* Ensuring company values and service standards are upheld at all times
Requirements:
* 2 years experience working within the travel industry, or administration experience at a high level.
* Excellent written and verbal communication skills
* Strong organisational and time-management ability
* High attention to detail and strong numeracy skills
* Confidence managing multiple tasks and priorities
* Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
* A proactive, positive, and professional approach
* The ability to handle complex queries with resilience and good judgement
* A genuine interest in travel and customer experience