Job reference
TCC000655
Date posted
26/09/2025
Application closing date
10/10/2025
Location
Hybrid / Norwich Office
Salary
£25,880.40
Package
great benefits
Contractual hours
39.5
Basis
Full time
Job category/type
Customer Services
Sales Advisor (telephone-based)
Job description
We are thrilled to introduce a great new opportunity for you. If you have what we are looking for then you could be one of our new Sales Advisors (telephone-based).
What will you be doing in more detail?
The Sales team is responsible for generating revenue from customers who have contacted the Customer Services department.
As a Sales Advisor within this team, you will be responsible for dealing with sales-related queries via phone, email and live chat, and will be expected to both maximise sales opportunities and assist customers with information and changes related to the progress and arrangements of the delivery of their product.
This is a Hybrid role, with our office based in Norwich, where you will be required to work on a regular basis. You will be part of a very supportive team and will receive feedback regularly to help you improve and develop, as well as ongoing training. You will be required to undertake your initial training with us in Norwich, so you will need to be available to attend team training and development days throughout your time with us.
Please note that applicants must be available to work weekends. Do check the job description and if you feel that your skills match those required then we'd love to hear from you.
Job Description
Main responsibilities of the role include:
* Taking and processing orders
* Maximising revenue by spotting potential cross selling and upselling opportunities for associated product and delivery options
* Working to revenue, CSAT and operational KPIs
* Answering customer contacts via telephone, email and live chat within targeted times
* Selling Upholstery Care Insurance
* Reducing potential fraud risks by encouraging customers to make payment via secure methods
* Processing orders via V12 Finance
* Ready To Go/Fully Allocated Order Booking
* Dealing with Post-Order enquiries, such as order amendments, delivery date changes and cancellation requests
* Work seamlessly with the Complaints team to ensure escalations are handled without any loss in the customer experience
Who are we looking for?
Qualifications, Skills and Experience:
* Able to connect with people through sensing and understanding what they are feeling.
* Recognise everyone as an individual and adapting to match their needs.
* Always authentic; true to yourself and to others.
* Confident in your own abilities and in achieving your goals.
* Interested in everything, constantly seeking out new information and learning more.
* Awareness of the bigger picture that will inform the decisions you make.
* Self-motivated and driven even when things are difficult.
* Constantly looking for ways to serve and help others.
* Constantly look for better ways of doing things.
* Naturally focus on the small things, ensuring that everything is accurate and error free.
* Really care about others, doing all you can to help.
Qualifications, skills & experience:
Essential
* Successful experience in a customer services/retail environment, achieving sales targets
* Ability to work at pace
* Ability to multi-task effectively, between our various methods of contact
* Ability to work as part of a team, experience of supporting team members
Although not essential, it would be useful to have:
* Previous experience in a furniture of homeware-related environment
* Track record of succeeding with sales and achieving high service levels
Have you heard about our benefits?
* Flexibility to work on a hybrid basis between our Norwich Offices and your home.
* Up to 33 days holiday per year (inc. Bank Holidays)
* Great discounts on our products
* Membership of wellbeing platform
* Private healthcare
* Cash Plan
* Cycle to work scheme
* Death in service benefit
* Your birthday day off
* paid volunteering day each year
Who are we?
Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.
We live by our company values of
* Happiest together
* Always authentic
* Passion for progress
* Inspiring others
* Constantly caring
We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We're growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.
We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our team's wellbeing is our priority, and we pledge to live by our value of 'Constantly Caring' by looking after each other, being approachable and attentive to each other's needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return.
Applicants should already possess the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.
For more company information, follow the link