Overview
As a Residential Community Scheme Manager, you can make your own powerful contribution to Westminster's success. In conjunction with a team of other Community Scheme Managers, you'll provide support and access to the preventative services that promote independence and reduce isolation for older and vulnerable people living in schemes and the wider community. You will also offer administrative and enabling support within the Community Supportive Housing Services for individual customers and clients, working that will contribute to the delivery of our overall objectives and priorities.
Responsibilities
* Develop a deep understanding of WCC's values and behaviours and work collaboratively with colleagues, partners and stakeholders to build a sustainable, highly effective organisation.
* Provide coordination of care and support to service users and, where appropriate, effective on‑site management services to encourage independence.
* Ensure service‑related policies, procedures and protocols are adhered to at all times and that quality assessment frameworks are met.
* Plan and organise your own workload with minimal supervision, resolving complex out‑of‑hours problems using initiative.
* Carry out regular Health & Safety checks within your own scheme and cover others when covering for a colleague.
* Maintain accurate records and provide administrative support as required.
Qualifications
* Well‑developed experience of working with older people in a support capacity.
* Knowledge of statutory and voluntary agencies such as the DWP and Age UK.
* Excellent written and verbal communication skills.
* Proficiency in using basic computer systems.
* Positive attitude, good numeracy skills and excellent time‑keeping.
* Capability to work as part of a team while adopting a flexible approach to tasks.
* First Aid Certificate (preferred).
Commitment to Equality, Diversity and Inclusion
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, which is the Westminster Way.
Workplace Flexibility
We appreciate that people work in different ways; therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
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