We are looking for 2 customer focused people to join our small Welcome and Service team at Sandymouth, nr Bude. Working in a team or on your own, you will offer a warm and friendly service, welcoming visitors into this busy car park. Hours/ working pattern: 515 hours per year on an annualised, permanent contract. This role will include weekend and bank holiday working. The working pattern will usually be 1-2 days per week outside of school holidays, then 3-5 days per week during school holidays, Most of your contractual hours will be worked during the months March to October. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Contract: Permanent For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Sandymouth sits along a stretch of coast between Bude and Morwenstow, one of Cornwall's wild and dramatic corners with a character all of its own. With a dramatic backdrop of sheer cliffs dating back millions of years, and a pebble ridge at the top of the beach with sand exposed as the tide recedes, Sandymouth is a popular destination for all. Reporting to the Welcome Manager, you’ll be working as part of a small team or lone working, this will vary depending on the time of year. This is an active and busy role, perfect for individuals who love being outdoors in all weathers and have a passion for customer service, nature, and the National Trust. What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. Offering a warm welcome, you’ll be on hand to provide key information to our visitors and help with any queries or needs they may have. Your role is to make sure our visitors have the best day they can when they visit our places. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service, loves the outdoors and being active. Duties include some general cleaning, traffic management, site maintenance, compliance checks and signing up members. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places