Job Description
Position Overview
We are seeking an experienced Head of Client Services to lead and scale our client function within a fast-growing TikTok marketing agency. This is a senior leadership role responsible for client satisfaction, strategic delivery and the development of a high-performing team.
The ideal candidate brings deep TikTok and social media marketing industry experience, excels at stakeholder management and is confident in balancing strategy, operations and people leadership. You will act as the senior client advocate within the agency, ensuring exceptional delivery while driving long-term commercial growth.
Key Responsibilities:
Client Leadership & Relationship Management
- Own and oversee senior client relationships, acting as the primary escalation point
- Build trusted partnerships with clients, understanding their commercial goals and translating them into effective TikTok strategies
- Lead conflict management and issue resolution, handling challenging conversations with confidence and professionalism
- Ensure consistently high levels of client satisfaction, retention and account growth
Strategy & Planning
- Lead strategic planning across all client accounts, ensuring campaigns align with client objectives and platfor...