Job Title
Scrum Master
Location
Hybrid schedule: 2‑3 days a week in the office at Thorpe Park, Leeds.
Contract & Working Hours
Permanent, full time.
Core hours 09:30‑16:00, with flexible arrangement around these.
Salary
£ DOE plus extensive benefits.
Company Overview
We are the nation’s largest online pharmacy, serving over 1.8 million patients in England with NHS prescriptions. Certified Great Place to Work and a B Corp, we deliver patient‑centric digital healthcare.
Role Overview
Proactive Scrum Master supporting Agile teams that deliver high‑impact digital healthcare products across e‑commerce, web, mobile, clinical, and operational platforms.
Responsibilities
* Facilitate Agile ceremonies, including sprint planning, feature refinement, daily stand‑ups, sprint reviews, and retrospectives, ensuring sessions are efficient and outcome‑focused.
* Coach teams in adopting Agile principles, fostering a self‑organising culture and improving delivery performance.
* Collaborate with Product Owners, Managers, Heads of Delivery, Tech Leads and senior stakeholders to ensure backlog clarity, alignment and prioritisation against business objectives.
* Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum.
* Enable effective coordination across technical, marketing, commercial, clinical, fulfilment and customer care teams to deliver integrated solutions.
* Track and share Agile performance metrics (e.g., velocity, burn‑down charts, cycle time) to support continuous improvement and data‑driven decision‑making.
* Promote a delivery culture that balances speed with regulatory, security and patient‑safety requirements.
* Encourage retrospection and adoption of new practices to enhance delivery flow, team morale and stakeholder satisfaction.
Qualifications
* Deep understanding of Agile methodologies, particularly Scrum, with practical experience running Agile sprints.
* Proven experience working as a Scrum Master in complex, multi‑team Agile environments.
* Technical fluency: ability to communicate with developers and understand architectural and system design.
* Proficiency with tools such as Jira, Confluence, Trello or Azure DevOps for backlog grooming and workflow tracking.
* Strong empathy for users, translating feedback into actionable deliverables and coaching teams in Agile principles.
* Comfortable using quantitative and qualitative data to inform decisions.
* Excellent verbal and written communication skills for clear documentation and stakeholder engagement.
* Experience coordinating delivery across web, mobile, e‑commerce and operational services with UX/UI designers, engineers, QA teams and business leaders.
* Strong critical‑thinking and problem‑solving skills to evaluate trade‑offs and support sound delivery decisions.
* Understanding of technical systems to bridge the gap between technical and business requirements.
Benefits
Financial Security & Rewards
* Competitive contributory pension
* Occupational sick pay
* Long‑service awards and refer‑a‑friend bonuses
* Professional registration fees covered (GPhC, NMC, CIPD and more)
* Cycle to Work and Green Car schemes (subject to eligibility)
Family‑friendly
* Enhanced maternity and paternity pay
* Flexible hybrid working to help balance work and home life
Health & Wellbeing
* Private healthcare insurance at discounted rates (Aviva)
* Employee Assistance Programme and in‑house mental health support
* Access to discounted gym memberships via Blue Light Card and benefits schemes
* Regular health and wellbeing initiatives
Career Growth
* Strong commitment to CPD, training and professional development
Time Off & Flexibility
* 25 days’ annual leave, increasing with service
* Buy and sell holiday scheme
Everyday Perks & Exclusive Discounts
* Blue Light Card and employee discount platform
* Exclusive discounts at The Springs, Leeds
* 25% off health & beauty purchases
* 25% off Pharmacy2U Private Online Doctor services
Culture & Community
* Regular social events throughout the year
Legal Requirements
Applicants must prove the right to live in the UK. All successful applicants will be required to undergo a DBS check.
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