Job Details
Client: NatWest
Location: Inverness
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description
Join us as a Customer Service, Personal Banker in Inverness. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. Please note, this job does not meet Skilled Worker visa sponsorship requirements.
Key Responsibilities
* You’ll be the first point of contact in our branches, providing outstanding service in every interaction with high accuracy.
* Engage in proactive conversations to understand customer needs and assist with banking requirements.
* Complete banking requests such as payments, balance inquiries, and transfers.
* Help customers understand different banking options and services.
* Identify opportunities to assist with simple financial products and collaborate with other teams for a seamless experience.
Skills and Qualities Needed
* Motivated with a customer-centric approach.
* Strong communication skills to explain products and procedures clearly.
* Passion for customer service with attention to detail.
* Ability to work under pressure and aim for continuous improvement.
* Excellent interpersonal skills and teamwork abilities.
* Willingness to develop new skills and responsibilities.
Rewards and Benefits
Starting salary of £26,010 pro rata, with benefits including protection, healthcare, lifestyle perks, 33 days holiday (pro rata), and a monthly retirement contribution. For more details, visit our rewards and benefits page.
Additional Information
Working Pattern: Flexible hours during branch opening times (9am-5pm, Monday to Friday, rotational Saturdays, some bank holidays).
Learning Journey: Comprehensive training, ongoing coaching, and external qualifications to support your career growth.
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