Overview
Hours: Part-time (25 hours p/w with minimum of 4 working days, 3 of which will be on site). Minimal travel to other sites and support for face-to-face Board meetings a few times a year.
Direct Reports: 1 x General Administrator (currently Board Administrator)
Salary: up to £35k + benefits (this is for 25 hours a week)
Additional Support: we use a 3 rd party HR advisory firm who will continue to be engaged to provide additional support (for example background checking, benchmarking etc.).
The Role Purpose
This is a "player-manager" role designed for a professional who thrives in a hands-on, multi-faceted environment. You will lead the HR function with a high degree of daily operational involvement. You will ensure our people are supported, our offices are fit for purpose, and our board governance is impeccable.
As we grow through mergers and enhanced community engagement, you will oversee the integration of new staff and sites. You will be supported by an administrator who will assist you in executing the administrative tasks across HR, Board, and Facilities.
Key Responsibilities
1. Daily HR Management (Core Focus – 60%)
* Employee Lifecycle: Manage the "Day 1" experience for new starters. Design and oversee the end-to-end process from drafting job descriptions and interviewing, onboarding and offboarding.
* Payroll & Benefits: Act as the internal lead for monthly payroll data submission. Manage the administration and annual renewal of employee benefits (Life Assurance, Pension, etc.).
* Performance & Wellbeing: Act as the first point of contact for all staff queries. Provide coaching and support to line managers on conducting appraisals, managing absence, and fostering a high-performance culture.
* Employee Relations: Manage any disciplinary, grievance and other processes with empathy and strict legal compliance.
* Policy & Compliance: Keep the Employee Handbook "live," ensuring all policies reflect current UK employment law and FCA/PRA regulatory standards.
* M&A & TUPE: Lead HR and facilities due diligence for acquisitions. Manage theTUPE transfer process, ensuring incoming staff from other credit unions are integrated smoothly into our business.
* Training & Development: Identify training needs and manage the professional development budget, ensuring all staff and the Board meet mandatory regulatory training requirements.
* Workforce Planning: Ensure that the organisational design enables the business to remains agile and competitive within the UK market.
2. Board Administration & Governance (20%)
* Governance Lead: In partnership with the Chair and CEO, ensure the Board operates in accordance with the Credit Union Rule Book and statutory requirements.
* Meeting Management: Set the annual Board and Committee calendar. Oversee the General Administrator in the collation and digital distribution of high-quality Board packs.
* Minute Taking: Attend Board and Committee meetings to record accurate, professional minutes and maintain a robust "Matters Arising" action log.
* Regulatory Filings: Support the CEO with theSM&CR and coordinate the logistical requirements of the Annual General Meeting (AGM).
3. Facilities & Multi-Site Oversight (20%)
* Office Operations: Ensure all sites (and any acquired sites) remain safe, clean, and productive environments.
* Growth Strategy: Evaluate the lease obligations and physical safety of new offices joining the group and continuously evaluate the office requirements to ensure locations and facilities are appropriate.
* Health & Safety: Act as the "Competent Person" for H&S, ensuring risk assessments, fire safety, and first aid provisions are compliant across all locations. Be the nominated First Aider and Mental Health First Aider (training provided). Stay up to date on relevant legislation changes and implement as needed.
* Vendor Management: Manage contracts for cleaning, maintenance, and utilities.
* Direct Supervision: Lead and mentor the General Administrator, setting clear objectives and ensuring they provide high-quality support across HR, Board, and Facilities tasks.
Person Specification
Experience & Qualifications:
* HR Professional: FullyCIPD qualified(Level 5 or 7) OR currently actively engaged inCIPD study OR HR related degree.
* Hands-on HR Generalist: Proven experience managing HR in an SME where you have "done the doing."
* Governance/Admin: Understanding of the role of a Board Secretary or in high-level administration within a regulated sector (e.g., Finance, Housing, or Non-profit).
* M&A Knowledge: Familiarity withTUPE and the cultural sensitivities of organizational mergers.
* Leadership: Experience supervising at least one administrative staff member or leading a virtual team.
* Precision: Exceptional attention to detail, particularly regarding payroll, minutes, and legal documentation.
* Discretion: Absolute integrity when handling sensitive personnel and Board-level information.
* Relationship building: Demonstrates a proven ability to mediate interpersonal conflicts and maintain a positive, productive working environment across the site/office. Exhibits exceptional interpersonal skills with the ability to build rapport and influence stakeholders at all levels, from the employees to the Boardroom.
* Psychological safety: Manages sensitive "people matters" with high levels of empathy and discretion, fostering a culture of psychological safety and inclusion.
* 6% pension company contribution and life assurance.
* A collaborative role at the heart of an ethical, member-owned business.
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