Are you passionate about helping people manage their finances while supporting vital public services? North Lincolnshire Council is looking for a dedicated Debt Management Officer to join our Local Taxation and Benefits Shared Service team.
Please make an application promptly if you are a good match for this role due to high levels of interest.
As a key member of the Debt Management team, you will play a crucial role in recovering and managing debts owed to theCouncil, including Council Tax, Business Rates, Benefit Overpayments, and Sundry Debts. Youll work directly with customers to provide advice, negotiate payment arrangements and support financial inclusion.
What Youll Be Doing
Delivering a high-quality debt recovery service across North and North East Lincolnshire
Supporting customers to maximise income and manage debt through tailored advice
Attending Magistrate Court hearings and assisting Court Enforcement Officers
Using IT systems to manage and recover debt efficiently
Contributing to service improvement initiatives and continuous learning
Making recommendations in cases of hardship and supporting write-off decisions
Liaising with internal departments and external partners such as Citizens Advice, Department for Work and Pension and enforcement agencies
What Were Looking For
Experience in debt recovery, customer service, and working to deadlines
Strong communication and negotiation skills
Practical knowledge of Council Tax, NNDR, Benefits, and Sundry Debt legislation Ability to manage sensitive and complex cases with empathy and professionalism
Good standard of IT literacy (e.g., Word, Excel) and data handling awareness
A team player who supports colleagues and contributes to a positive working environment
Good oral and written skills with GCSE's or equivalent at Grade 4 (C) or above in English and Maths
Why Join Us?
A friendly, supportive team who care about your health and wellbeing.
Agile and Flexible Working, including working from home. Healthy Work/life balance
Excellent terms and conditions, including Local Government Pension Scheme
Great holiday entitlement
Wide range of benefit schemes
Opportunities to expand your skills and contribute to service innovation with training & development opportunities
The chance to make a real difference in the lives of local residents
Based in Scunthorpe (Agile Working from Home Available)
Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.
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