Barclays Payments is hiring a Director, Head of Tech Operations Lead.
The role holder will:
* Lead the Site Reliability Engineering (SRE) function to ensure platform stability, scalability, and performance.
* Own and evolve the major incident management process, including escalation, resolution, and post-mortem analysis and follow-up to closure.
* Drive resilience and disaster recovery strategy, ensuring regular testing and readiness across all critical systems.
* Oversee technology controls and operational risk, ensuring compliance with internal policies and external regulations.
* Deliver end-to-end technology operations reporting, including SLAs, KPIs, and service health dashboards.
* Manage tooling and automation for observability, alerting, and runbook execution to reduce manual intervention.
* Champion continuous improvement and root cause elimination across all operational processes.
* Coordinate vendor and third-party service performance, ensuring alignment with operational standards and SLAs.
Purpose of the role
To manage the people, processes, and technologies in the IT function to ensure they deliver outcomes that support the goals of the business.
Accountabilities
* Development and implementation of technology strategies to enable business success, improve efficiency, support growth, innovation, and risk management.
* Provide strategic leadership to the business on all technology matters, collaborating with subject matter experts across the Group Technology organization.
* Ensure alignment with global data governance frameworks to maintain data quality, security, and privacy, leveraging data analytics and AI to inform strategies.
* Implement technology practices in accordance with security, compliance, and regulatory requirements, actively managing risks.
* Lead digital transformation projects, modernizing legacy systems and developing digital solutions to enhance customer, client, and colleague experiences.
* Manage the technology team, including hiring, training, mentoring, and resource allocation to achieve team goals.
* Oversee technology budgets, prioritizing resources, optimizing costs, and ensuring investments support business goals while mitigating financial risks.
Director Expectations
* Advise senior management and committees, influencing decisions and contributing to strategic initiatives.
* Manage resourcing, budgeting, and policy creation for a significant sub-function.
* Ensure compliance with policies and regulations, monitoring external environment and regulatory developments.
* Demonstrate comprehensive industry and sector knowledge, applying interpretative and analytical skills to solve complex problems.
* Make strategic decisions within own area, influence stakeholders, and act as a principal contact for key clients and partners.
* Represent the function and business division as a spokesperson.
All Senior Leaders are expected to embody the LEAD behaviours: Listen, Energise, Align, Develop. All colleagues should demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship and adopt the Barclays Mindset of Empower, Challenge, Drive.
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