Main Purpose of the Role:
To provide an exceptional patient experience by managing the reception area and coordinating treatment plans. This dual role ensures smooth administrative operations, effective communication with patients, and support for clinical and managerial functions.
Key Responsibilities
Reception & Administrative Duties
1. Manage the reception area during surgery opening hours, ensuring a professional and welcoming environment.
2. Answer telephone calls promptly and courteously, book appointments accurately using the SFD system, and confirm appointments with patients.
3. Greet patients, assist with forms (medical history, consent), and maintain accurate patient records.
4. Process payments (cash, card, finance options) and issue receipts; reconcile daily reports
5. Handle administrative tasks such as typing, photocopying, scanning, and updating practice guidelines.
6. Order stationery and medical supplies, monitor stock levels for antibiotics, whitening products, and sundry items.
7. Maintain a tidy and safe waiting area, ensuring leaflets and posters are appropriate and well-stocked.