Organisation: Leicestershire County Council
Work Location: Bosworth Battlefield Heritage Centre Ambion Ln, Sutton Cheney, Nuneaton CV13 0AD
Worker Category: Fixed Location Worker
Salary: £25,188 - £25,590 per annum pro rata
Working Hours: 22.2 hours per week, days of the week required Monday, Wednesday and Sunday
Contract Type: Permanent,
Closing Date: 13/07/2025
Interview Date(s): week commencing 28/07/25
Are you looking for a rewarding career where you can make a difference?
Do you want a job where no two days are the same?
About the Role
We are looking for a highly motivated individual to provide a welcoming and high-quality visitor experience and encourage new and repeat visits and assist with taking bookings, social media posts and retail. To champion the heritage and museum service offer by actively promoting and selling the range of offers across the sites, including events and exhibitions and maximising secondary spend.
The successful candidate will deliver a welcoming, safe, and efficient FOH experience. With a focus to deliver the highest level of customer care.
To assist with the delivery of a positive and proactive social media campaign to engage with new and existing customers, with the aim of increasing footfall to the sites.
To have good It skills and be able to be part of a team that has responsibility for all site bookings, including making follow up calls and updating system records as appropriate.
About You
To apply for this post, you must have:
NVQ level 2 in a relevant subject area or significant demonstrable experience of working in a customer facing organisation/visitor attraction setting.
To be a welcoming and informative first point of contact for all customers, this will include meeting a diverse range of visitors, and to actively promote and upsell the heritage and museum service.
To ensure on a daily basis, the sites are presentable, clean and ready for business including setting up of the tills and to be able to take responsibility for Health and Safety within the working area.
Ability to work on own initiative and part of a team - having excellent communication skills both verbal and written.
To assist in the delivery of events, including those held outside of normal openings hours and to support and contribute to retail activities.
Good IT skills, including the use of till and/or bookings systems.
Awareness of alarms and other security systems.
We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
James Bolhovener
Tel: 0116 305 5791
Email: james.bolhovener@leics.gov.uk
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .
By applying for this post, you agree to our Terms and Conditions .
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