Overview
Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team and our friendly Service Manager, Chris. You will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager.
Responsibilities
* Booking MOTs, services and other repair work for our customers
* Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
* Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
* Managing a high-volume of customers daily as well as telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
* Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications and Requirements
* Must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time.
* Excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise.
* Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
* Great team player but also able to work independently using your own initiative.
* Experience in a similar role within the automotive industry and a passion for customer service and cars.
Benefits
* Competitive salaries with structured pay scales and progression as you grow within the business
* Generous annual leave that increases with your length of service
* Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
* Access to Techscheme for discounted technology purchases with flexible payments
* Eyecare vouchers to help cover vision care needs
* Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
* Dental insurance for everyday dental care and unexpected treatments
* Optional critical illness cover for peace of mind during life's most challenging moments
* MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
* Free will writing services to help plan for the future
* Flexible life assurance options and partner life assurance for added protection
* Discounted gym memberships to support an active lifestyle
* Travel insurance to help you explore with confidence
* Access to home and technology vouchers
* bYond card and a wide range of exclusive retail and lifestyle discounts
Equality, Diversity and Inclusion
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
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