JOB PURPOSE: To lead and deliver all sales activity within Quentor’s Motorsport sector (excluding Formula 1), with responsibility for driving revenue growth, developing strategic customer and distributor relationships, and supporting the wider commercial objectives of the business, including:
* Building, maintaining and developing strong, long‑term relationships with both new and existing customers, ensuring consistently professional, timely and high‑quality communication.
* Developing and managing relationships with appointed USA distributor(s), actively supporting sales growth and market penetration within the US market.
* Gathering, analysing and communicating sales intelligence, including potential new markets, customer trends and product development opportunities, to the Management Team.
* Identifying and evaluating market expansion opportunities and implementing actions to increase market share across key Motorsport segments.
* Contributing to financial forecasting by supporting sales input, opportunity tracking and revenue projections.
* Supporting the preparation and delivery of regular sales reports and associated commercial reporting.
* Developing, maintaining and controlling monthly and annual Sales Plans to deliver agreed growth initiatives and commercial targets.
* Planning and undertaking customer visits in the UK and internationally, as required, to support relationship development and sales opportunities.
* Supporting the implementation, ongoing use and continuous improvement of the CRM system, including associated sales processes, data quality and reporting.
* Organising and managing additional field sales activities and events, including exhibitions and trade shows.
This role combines business development, sales execution, project oversight and strategic relationship management with a strong technical focus, enabling sustainable revenue growth and long‑term customer partnerships. Alongside, this role ensures technical credibility sits alongside commercial responsibility, allowing confident on‑site engagement around technical solutions, measurement, design input and constructability to support informed decision‑making and successful project delivery.
KEY RESPONSIBILITIES AND ACCOUNTIBILITIES:
1. Sales Management:
· Lead and manage all sales activities, including maintaining relationships with existing customers, developing new business opportunities, hosting technical sales meetings, organising sales leads, managing customer accounts, and promoting Quentor’s products in a structured and professional manner across relevant markets.
· Establish, develop and maintain strong working relationships with the appointed USA distributor(s), and any future distributors, to deliver sales growth in the region, including:
o Conducting regular (at least monthly) update and review calls via Microsoft Teams.
o Providing timely support to distributor enquiries and delivering product training where required.
o Undertaking customer and event visits, including direct sales engagement.
o Managing US based opportunities from initial enquiry through to order placement.
o Acting as the primary commercial interface between the distributor and the internal design team, ensuring clear communication, accurate specifications and aligned expectations.
· Plan, organise and coordinate field based sales activities and events, including appointment scheduling, travel and accommodation arrangements, exhibition planning, logistics, and on site presence. Typical annual activity may include multiple extended stay outdoor motorsport events in the UK and internationally, exhibition events including set up and pack down, and additional day based customer visits.
· Develop, manage and control the annual and ongoing sales forecast and plan, including:
o Identifying and progressing sales growth initiatives through structured monthly and annual Sales Plans.
o Producing annual and quarterly sales plans, including associated selling and promotional costs.
o Gathering internal and external sales and market intelligence to inform monthly, six monthly and annual forecasting.
o Communicating sales plans, performance and outlook to the Management Team on a regular basis.
· Establish and maintain effective internal customer data management structures to support sales, reporting and decision making.
· Support the marketing function by providing sales led content, customer updates, project news and market insight to support brand visibility and sales growth.
· Promote a culture of high quality customer care and service across the business, embedding effective sales practices and professional standards.
· Produce regular sales reporting in an appropriate format, including opportunity pipeline analysis, key opportunities, conversion rates, sales cycle data, and agreed sales KPIs.
· Support the implementation, ongoing use and continuous improvement of the CRM system as a central sales management and reporting tool, including:
o Defining and embedding effective sales process flows.
o Working closely with the Finance & Commercial Director and ERP/CRM system partners to configure system functionality.
o Using the CRM system daily to capture, maintain and analyse sales activity and customer data.
o Leveraging CRM data to support marketing activity and decision making.
o Managing customer, contact, lead and project data, including values, stages and key dates.
2. Working with Customers:
· Act as a consistent ambassador for Quentor, presenting a positive, professional and credible image at all times.
· Establish and maintain long‑term partnerships with existing and potential Motorsport customers, ensuring Quentor is the preferred and first point of contact for garage walling, garage furniture and logistics‑based case solutions.
· Develop and maintain strong relationships with customers in non‑motorsport markets to position Quentor as the supplier of choice.
· Engage directly with customers at all levels to understand their technical, operational and commercial requirements and, in collaboration with the design team, develop outline proposals and detailed technical solutions that maximise conversion success.
· Maintain accurate customer enquiry records and ensure a consistently high level of customer service throughout the sales lifecycle.
· Negotiate commercial and contractual terms with customers in line with agreed business objectives.
· Work closely with customers on‑site to scope technical requirements, undertake measurements, support the design process and ensure proposed solutions are practical, buildable and commercially viable.
3. Working with Quentor:
· Work collaboratively with all internal departments, including design, production and finance, to support effective project delivery and overall business performance.
· Adhere at all times to Quentor’s Health and Safety procedures as set out in the Company Handbook.
· Comply with, and support the continuous improvement of, quality, environmental and health & safety procedures in line with ISO9001, ISO14001 and ISO45001 standards.
· Ensure all working methods, quality standards and health and safety practices are conducted in accordance with Quentor’s policies, procedures and core principles.
4. Partnership & Relationship Manager:
* Build and maintain long-term strategic relationships with clients, partners, and key stakeholders.
* Act as the primary relationship owner for assigned accounts.
* Develop trusted-advisor status with customers through regular engagement and proactive communication.
* Identify opportunities to expand partnerships, increase account value, and support mutual growth.
* Manage partner expectations, resolve issues, and drive ongoing satisfaction and retention.
PERSON PROFILE:
PERSONALITY:
· Self-driven with a positive outlook, and a clear focus on high quality and business success.
· Keen for new experience, responsibility and accountability.
· Excellent communication skills.
· Able to positively influence others to achieve results that are in the best interest of the organisation.
· Well presented with a clear understanding of good business practices and ethics.
· Mature approach, credible, and comfortable in dealing with customers, colleagues, and suppliers alike.
· A methodical and logical approach to work with a technical aptitude, with a high level of attention to detail.
· Adaptable, reliable, tolerant, and determined.
· Sufficiently mobile and flexible to travel to customers both within and outside the UK when required, and at short notice.
PERSONAL SITUATION:
· Able to commute reliably to office base near Norwich on a daily basis.
· Able to spend several nights away per month, when necessary and sometimes at short notice.
· Must have clean or near clean driving licence.
BUSINESS AND SELLING SKILLS:
· Must be an excellent telephone communicator as well as having extensive experience of dealing face-to-face with Customers with proven Sales success.
· Able to communicate verbally and via precise written media at all levels.
· Able to demonstrate success and experience in a technical sales related background.
· Able to demonstrate commercial acumen to a high level.
SPECIFIC JOB SKILLS:
· Prior sales management experience, ideally within motorsport (but not essential) or similar arena.
· Experience of fully using a CRM system
· Courteous nature with flexibility in skills and attitude to work are essential.
· Able to work to very tight dead-lines.
· Ability to multi-task and concurrently control multiple projects
· Proven ability to website amendments, marketing literature, sales communication, etc.
· Confident and competent to drive throughout the UK and many international locations.