IT Trackside Support Engineer
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Join the team behind cutting-edge motorsport technology!
This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations.
About the Role
As part of a small, dedicated IT team, you’ll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you’ll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons.
You’ll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts.
Key Responsibilities
* Deliver technical support and solutions across the full ITIL service lifecycle
* Support both operational and project-based tasks, meeting demanding SLAs and deadlines
* Provide exceptional customer service and guidance to colleagues and stakeholders
* Maintain strong communication with internal teams and third parties
* Identify and drive service improvements and process enhancements
* Provide out-of-hours and trackside support on a rota basis
What We’re Looking For
* Proven experience in an IT Support or Service Desk environment
* Strong technical knowledge and a customer-focused mindset
* Excellent communication skills and attention to detail
* A proactive, flexible, and resilient approach
Technical Skills
* Windows 10 / 7 and mobile operating systems
* Microsoft Office / 365
* Active Directory and Group Policy Management
* Networking (TCP/IP, DNS, DHCP, WAN, LAN)
* Storage systems and performance monitoring tools
Qualifications
* ITIL Foundation Certificate (essential)
* Degree or equivalent experience
* Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E