Customer Service Administrator
Location:Market Deeping, Lincolnshire
Working Hours:9:00 AM - 5:00 PM (Monday to Friday)
Pay rate: £13.47ph
Role Overview:As a Customer Service Administrator, youll be the friendly face our clients customers turn to when they need assistance. Your primary focus will be ensuring their satisfaction, addressing inquiries promptly, and building lasting relationships. While aftersales responsibilities are part of the role, your dedication to exceptional service will be the driving force behind your success.
Key Responsibilities:
Be the first point of contact for customers via phone, email, or chat.
Listen actively, empathise, and provide effective solutions to their concerns.
Handle inquiries related to product information, returns, and warranty claims.
Efficiently process customer orders, ensuring accuracy and timely delivery.
Collaborate with the warehouse and logistics teams to coordinate order fulfilment.
Balance and prioritise orders based on inbound stock levels and customer demand.
Maintain awareness of stock levels at the warehouses.
Collaborate with inventory control teams to mitigate stockouts and overstock situations.
Maintain a close working relationship with the operations teams at two sites.
Communicate effectively to ensure seamless coordination between customer service and operations.
Utilise Microsoft Excel for data analysis, reporting, and order tracking.
Manage emails and appointments efficiently using Outlook.
Qualifications and Skills:
Excellent Communication:Clear, concise, and friendly communication skills are essential.
Proficiency in Microsoft Office:
Excel:Ability to create and manage spreadsheets, analyse data, and generate reports.
Outlook:Experience in managing emails, appointments, and customer communication.
Problem-Solving:Ability to think on your feet and find creative solutions.
Attention to Detail:Accurate order processing and query resolution are critical.
Team Player:Collaborate effectively with colleagues across departments.
Customer-Centric Attitude:Passionate about delivering outstanding service.
To apply: call: 01733 347333
Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
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