Role Overview:
A strategic leadership role overseeing compliance, operational reviews, administration, special projects, consultancy, process excellence (Six Sigma), automation, and data analytics across all business units for a major hospitality organization based in Switzerland.
This position reports directly to the CEO and works closely with executive and department heads to drive operational performance, regulatory adherence, innovation, and transformation.
Key Responsibilities
* Lead the organization’s compliance framework: ensure regulatory, labour law, and brand standard adherence for all properties and business units.
* Conduct regular operational reviews and audits to monitor risks, develop action plans, and support continuous improvement.
* Oversee and optimize all administrative functions, including reporting, documentation, and system integration.
* Manage special strategic projects, ranging from M&A, expansion, sustainability transformation, and technology implementation.
* Act as internal consultant to business units on efficiency, automation, and change management initiatives.
* Champion Six Sigma and process improvement projects: conduct root cause analysis, map workflows, train operational teams, and realize measurable performance gains.
* Drive automation adoption across teams – identify digital solutions and scalable automation for key processes.
* Lead the development and execution of robust data analytics to inform operational, financial, and guest experience growth decisions.
* Build high-performing cross-functional project teams and mentor talent for succession.
* Present findings, KPIs, and recommendations to C-suite, Board, and stakeholders.
Key Skills & Requirements
* Extensive experience (7+ years) in hospitality operations, compliance, and administration roles at large hotels or restaurant groups.
* Proven ability to deliver complex cross-functional projects from concept to realization.
* Expertise in labour law, licensing, safety, GDPR/data compliance, and property management systems.
* Six Sigma certification (Green/Black Belt); track record of process excellence and automation delivery.
* Strong analytical and data visualization skills (Excel, Power BI, Tableau or similar).
* Able to design, optimize, and automate business processes for scale and profitability.
* Exceptional communication, project management, and stakeholder leadership.
* Fluency in English; German and/or French ability is highly advantageous.
Key Achievements
* Implemented Six Sigma to reduce operational costs and compliance incidents.
* Led successful digital transformation project (automation and analytics implementation) boosting productivity and guest satisfaction.
* Delivered high-impact risk, compliance, and quality reviews for multi-site operations.
* Supported major expansion and special initiatives, driving innovation and sustainable business growth.
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