Job summary
Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused IT Support Technician who's passionate about technology.
Key skills required for this role
Service Desk, IT Support, Automation, Scripting
Important
Service Desk, IT Support, Automation, Scripting
Job description
Level 1 IT Service Desk Technician
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager
Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused Level 1 IT Support Technician who's passionate about technology and providing top-notch service.
What You'll Do:
1. Provide first-line technical support to users worldwide via ServiceNow.
2. Troubleshoot hardware, software, networking, mobile, and collaboration tools (e.g., Teams, Zoom).
3. Manage tickets from start to resolution or escalation, keeping users informed.
4. Support account administration via Active Directory.
5. Collaborate with L2/L3 teams for seamless support.
6. Participate in IT engagement initiatives like our bi-weekly "Tech Bar" and write "Tech Tuesday" tips to help boost user productivity.
7. Identify repeat issues and recommend process improvements or automation.
What You Bring:
8. Experience in a service desk or IT support role.
9. Familiarity with ServiceNow or similar ticketing systems.
10. Strong troubleshooting skills (Windows, Microsoft 365, basic networking).
11. Knowledge of hybrid environments, Active Directory, Intune/SCCM.
12. Excellent communication skills with a customer-first mindset.
13. Comfortable working with international teams and diverse users.
Bonus: Scripting/automation experience or Power Platform knowledge is a plus. Certifications like MS-100/101/102 are welcomed but not required.
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manages this role
Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience