Role Overview
As a Clinical Health Care Support Worker, you will be part of a dedicated clinical team focused on preventing hospital admissions and supporting early discharge from acute settings. Through the Hospital at Home service, you will help deliver acute multidisciplinary care to patients who would traditionally require hospital treatment, enabling them to receive this care in the comfort of their own home. You will join a compassionate and forward‑thinking team who are committed to providing exceptional care to the local community, working together to ensure patients receive the highest standard of support and achieve the best possible outcomes.
Please note we are unable to offer overseas sponsorship for this role.
Main Responsibilities
As a Clinical Health Care Support Worker you will work as part of a multidisciplinary team of advanced clinical practitioners and non‑registered support staff. You will build strong working relationships with colleagues across Care Coordination, Therapies and Nursing, and partner Hospital at Home teams across Bath and North East Somerset, Swindon and Wiltshire. You will contribute to the development of patient pathways and attend acutely unwell patients in their own homes, supporting assessment, management and treatment. Your focus will initially be on patients referred via the 2‑hour Urgent Community Response (UCR) service, with opportunities to develop wider referral pathways over time. Working closely with BSW Care Coordination Centres, you will support both “push” and “pull” models from 111 and 999 services, helping to avoid unnecessary hospital conveyance and maximise the use of Hospital at Home capacity. You will coordinate and deliver specialist interventions for urgent healthcare needs.
Requirements
* First Response in Emergency Care Level 3 (FREC3), or similar, accredited current qualification.
* Willing and able to apply existing experience to a Hospital at Home setting and gain necessary skills to work effectively.
* Willing to professionally develop and undertake further development/training as identified to meet the needs of the services.
* Excellent communication skills.
* Excellent interpersonal skills.
* Ability to work alone.
* Good personal resilience, calm under pressure.
* Good IT skills.
* Community/Acute Hospital experience.
* Excellent team player.
* Enthusiastic and motivated, with a willingness to learn.
* Able to prioritise workload.
* Clean driving licence, car driver, access to a vehicle for daily use.
* Phlebotomy qualification/experience.
Desirable
* Previous Hospital at Home or Virtual Ward experience.
Benefits
* A salary of £27,674 – £30,557 FTE with access to our group pension.
* Membership of My Reward Hub, providing discounts on everyday purchases and vouchers for yourself and your loved ones.
* Access to your wages as you earn them to help cover life's emergencies.
* Online and face‑to‑face help with your mental and physical wellbeing, including healthy recipes, activity challenges, post‑trauma support, legal, debt and life management help, and career coaching and counselling.
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
* An open, just culture encouraging you to implement ideas to help us deliver our purpose, backed by at least £100,000 of ring‑fenced innovation funding annually.
* Free tea, coffee and milk at your base location.
EEO Statement
We are committed to equal opportunities and welcome applications from a broad, diverse range of people. We are a Disability Confident and Committed company, offering facilities, work‑environment adjustments and technical solutions to be inclusive of everyone.
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