Job Reference: RD1534361GlaRSALocation: Glasgow, Glasgow City, United KingdomType of Contract: PermanentSalary: £28184.00 to £28184.00 per year Subject to experience plus benefitsStep into a Career with Impact at Colby RiverIf you’re ready to take your career to the next level, Colby River (formerly Dandara Living) offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.About the RoleBased at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes and reporting in to a Senior Resident Services Assocaite. Working Pattern:40 hours per week working 5 days across Monday to Sunday on a rota from 7:30am to 7:30pm (rota to be discussed at interview)What You Will DoCustomer ServicesDeliver first-class customer service to residents and guestsAct as a primary point of contact for all resident enquiriesProactively gather and respond to resident feedbackManage incoming and outgoing post and parcelsCoordinate bookings and upkeep of resident amenity spacesHandle noise complaints, escalating where appropriateFoster a strong community through events, communication, and engagement initiativesSupport resident communications via social media and resident portalsAssist with open days and resident eventsCoordinate resident services (both in-house and via third parties)Support customer surveys and contribute to continuous improvement initiativesLeasingConduct viewings for prospective residentsQualify and respond to leasing enquiriesEnsure applicants complete all required documentation (Right to Rent, KYC, etc.)Manage move-in processes including inventories, meter readings, and key handoversHandle key management and replacementsMaintain accurate parking recordsCoordinate tenancy inspections (mid-term and end-of-tenancy)Update inventories and resolve any issues raisedAssist with rent and parking charge collection (credit control support)Safety, Maintenance & AdministrationLogging maintenance issuesEnsuring all enquiries and repair issues are dealt with in line with agreed service levels.Ensure maintenance issues are prioritised and closed promptly with the FM team.Carry out security walks and building inspection walkarounds as and when required.Ensure the security of the building is always maintained.Health and Safety compliance - to include regular system testing and gym checksEnsure the building is a safe environment in which to live and work and that company procedures manage it.Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work.Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept.What You Will HaveProficiency in Microsoft Word, Excel, Outlook, and booking systemsStrong understanding of on-site health and safety requirementsExcellent organisation, attention to detail, and communication skillsA proactive, positive, and professional approachARLA, TPI, or COSHH qualifications (desirable – training can be provided)What We Will Offer YouColby River is one of the UK’s leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind.Our benefits include:• Salary - £28,184• 33 days holiday (pro rata) + the option to buy 5 more• Up to 5% matched pension scheme• 3x salary life assurance (option to increase to x4)• Employee Assistance Programme (EAP)• 24-hour Digital Doctor access• Health Assured Wisdom App• Competitive parental leave• Discounts platform with hundreds of retailers, restaurants, and gymsImportant note:No agency applications will be considered for this role. Any CVs received will be treated as a free gift.