Workshop Manager Location: Romford Company: Mastertec Mastertec is a long-established, 5-star rated independent garage with a strong local reputation built over more than two decades. We take pride in offering high-quality workmanship, exceptional customer service, and a modern, well-equipped environment for both our staff and customers. We are now looking for an experienced Workshop Manager to join our team and help lead our busy workshop and reception area. About the Role Workshop Manager role: This is a key leadership role within Mastertec. You will oversee the day-to-day running of the workshop and front-of-house reception, ensuring that workflow is efficient, communication is smooth, and customers receive a high standard of care. A strong background as a qualified Vehicle Technician is essential, as you will be supporting, guiding, and assisting our excellent team of technicians whenever required. This role also involves daily face-to-face interaction with customers, so confidence, professionalism, and clear communication are important. Training and guidance will be provided to help you settle into the position. Workshop Managers Key Responsibilities: • Manage the daily operations of the workshop and reception • Support, guide, and assist the technician team using your technical background • Communicate clearly with customers and provide excellent service • Plan, manage, and prioritise job flow to maint...