AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 15 prime locations across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.
Our Core Values are our GRACES:
* Growth: Unleashing potential for development
* Responsibility: Owning results and outcomes
* Ambition: Pursuing impactful goals
* Expertise: Mastering our craft
* Service: Providing service that benefits our communities
We are looking for a dedicated and friendly Receptionist to join the team at Embassy Hotel in Gateshead, Newcastle. You’ll be responsible for welcoming guests, managing check-ins and check-outs, and ensuring a smooth front desk operation while maintaining high service standards to create a positive guest experience.
The candidate should be flexible to work on weekends and bank holidays and take on extra shifts to cover sickness/holidays as per business needs.
Position: Receptionist
No. of positions:1
Location: Gateshead, Newcastle
Responsibilities:
* Assist guests with inquiries, requests, and provide information about the hotel and local area
* Handle guest complaints or issues promptly and professionally
* Maintain the front desk area, ensuring it is clean, organized, and presentable
* Perform audit and ensure the safety and security of guests and the premises
* Perform administrative tasks, such as updating guest records
* Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
* Handle emergency situations and follow appropriate procedures
* Any other task as requested by the Line Manager
Requirements:
* Previous experience in a similar role is preferred but not essential
* Basic computer skills
* Excellent interpersonal and communication skills
* Ability to handle multiple tasks and work under pressure
* Attention to detail and problem-solving skills
* Availability to day shifts, including weekends and holidays
* Professional appearance and demeaner
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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