Overview
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Benefits
* B-Fed – complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave increases with tenure
* Free gym membership
* Complimentary gym membership for another person (after 2 years service)
* Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products
* Discounted Meals and Beverages – 50% cafe/bar
* Career & Personal Development training
* Mental Health, Well-Being and EAP Services
* Length of Service Awards
* Staff Awards and Bonuses
* Discounted entertainment and shopping
Responsibilities
* Perform thorough cleaning of all areas, including changing rooms, showers, toilets and poolside facilities
* Ensure gym equipment, floors and surfaces are cleaned and sanitised regularly
* Empty trash bins, replace liners and ensure waste is disposed of properly
* Maintain outdoor spaces and manage litter control
* Follow all health and safety regulations to ensure a safe environment for members and staff
* Use cleaning chemicals and equipment according to safety guidelines and procedures
* Report maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor
* Provide a friendly and approachable service to members, addressing cleaning-related inquiries or requests promptly and courteously
* Maintain a professional demeanour and uphold the club's reputation for excellent customer service
* Monitor cleaning supplies and equipment, ensuring adequate stock
* Basic maintenance where skills permit (e.g., changing bulbs)
* Work closely with other cleaning staff and club employees to maintain high standards
* Participate in team meetings and training sessions as required
What we are looking for
* Previous experience in domestic/cleaning roles
* Strong attention to detail and thoroughness in cleaning tasks
* Good time management and organisational skills
* Ability to follow instructions and work independently
* Strong interpersonal and communications skills with a customer-focused attitude
* Genuine passion for health, wellness and customer service
* Ability to establish rapport, build trust and demonstrate credibility
* Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment
* Ability to work flexible hours, including weekends and holidays (hours can be 5:30am starts to 10:30pm finishes)
* Desirable: basic knowledge of cleaning chemicals and equipment
Join us
We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work and is committed to delivering exceptional service, we want to hear from you. Join Bannatyne, where your passion for fitness will inspire and transform lives!
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