Description OutThere RPO are excited to support one of our clients with the recruitment of a Technical Advisor based in Andover. What will I be doing as a Technical Advisor? In this position, you'll be the go-to expert, providing VIP service to customers whether it be meeting and greeting at the workshop, or finding resolutions to queries via email and phone. Our client are looking for someone with a high level of technical and mechanical knowledge in order to turn customers into raving fans of their products! Key Responsibilities * Taking initial calls and emails from customers, raising tickets, diagnosing the problems and troubleshooting over the phone. * Resolving queries within 30 minutes of a call and updating the customer with current situation and proposed resolution. * Raising estimations on chargeable work in view of customer approval. * Liaising with workshops or service partners to follow through with works. * Upselling to customers where additional chargeable work is identified on a machine. * Building a rapport with customers returning their machines for maintenance and providing transparent information as to what work has been done. * Making commercial decisions based on the level of customer you are dealing with in any particular situation, in line with a vision for excellence. * Consistently offering an exceptional level of service to customers, going over and above to make their experience a good one. * Dealing with service related requests that come through from other departments in an efficient and effective manner. * Carrying out project work as required such as recall’s or service promotions. Requirements * Extensive mechanical knowledge. * Experience delivering exceptional customer service. * Highly organised and efficient individual with the ability to see projects and tasks through to completion. * A patient but persistent individual who earns respect through excellent and thorough work. * A positive thinker who can solve problems and contribute to a vibrant and enthusiastic work environment. * Attention to detail and a hardworking attitude. * Strong communication and negotiation skills. * Ability to multitask. Benefits * Company pension * On-site parking * Employee Assistance Scheme