This role encompasses several key responsibilities. Firstly, it involves managing the property responsive repairs service, excluding gas and compliance. This includes monitoring the allocation of jobs, work in progress, completions and contractor utilisation. Secondly, the role entails dealing with major repairs, including disrepair claims. Thirdly, it involves overseeing the management of the empty homes/voids service, ensuring that properties are returned in a suitable condition for new tenancies. Lastly, the role includes interacting with customers and resident committees, providing them with updates on performance, engaging in consultation and conducting regular visits to estates.
To be successful in this position, the candidate should possess appropriate academic, professional, or technical qualifications in fields such as housing, surveying, building, or construction. This could include a degree in Surveying, being an Associate or Member of the Chartered Institute of Building or possessing equivalent qualifications or experience. Additionally, knowledge of Construction Design and Management Regulations and other primary Health and Safety Regulations relating to maintenance and construction works is necessary. The candidate should also have experience in overseeing property maintenance and building surveying. Managing and monitoring contractors' work and administering building contracts in collaboration with external partners is another important aspect of the role. Strong written and verbal communication, leadership, organisational, interpersonal, project management and prioritisation skills, IT proficiency and the ability to sensitively negotiate solutions to problems between vulnerable clients, contractors, and others are all desired qualities.
The role requires travel between different sites, making a driving licence and access to a vehicle or effective use of public transport essential. If you are committed to delivering excellent customer service and enjoy working with customers and contractors, this role could be the perfect fit for you.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider, our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values people's individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs).
Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking outstanding and dedicated individuals who share our passion for improving people's lives.