This Band 4 role supports Private Patient Services by ensuring private and non‑NHS patient activity is billed accurately and promptly, helping the Trust recover income that can be reinvested into NHS services. The post focuses on reviewing records, applying tariffs and contractual rules, resolving billing queries, and supporting cash collection, rather than accounting or financial reporting.
Responsibilities
* Review clinical records and supporting documentation to identify chargeable private patient activity accurately and comprehensively.
* Apply insurer contracts, self‑pay tariffs and agreed pricing schedules to prepare complete and accurate invoices.
* Ensure that all documentation required to support billing is obtained and verified, including authorisations, undertakings to pay, deposits and accurate patient information.
* Undertake invoicing activity within agreed timescales to support prompt income recovery and minimise delays in billing.
* Use Compucare, spreadsheets and other relevant systems to validate information and support accurate invoice generation.
* Cash collection:
o Communicate professionally with patients, insurers and internal stakeholders to issue invoices, respond to queries and support timely receipt of payment.
o Support cash collection activity through the timely follow‑up of outstanding invoices and investigation of non‑payment.
o Use clear and effective written and verbal communication to support resolution of payment issues and maintain constructive working relationships.
o Contribute to credit control processes, including liaison with debt collection agencies where appropriate and in accordance with departmental procedures.
o Provide clear explanations of invoice requirements, payment processes and relevant financial procedures to non‑finance contacts.
* Provide support with associated finance and administrative duties, including professional fees and other tasks allocated by the Team Leader.
* Assist with relevant month‑end activity and other routine reporting processes relating to private patient billing and cash collection.
* Manage and prioritise workload effectively, including identifying urgent cases for invoicing and supporting delivery of team objectives.
All applicants will have access to vulnerable people in the course of their normal duties and a Disclosure and Barring Service check will be required in accordance with the Rehabilitation of Offenders Act 1974 regulations.
Required criteria
* Experience of working in an administrative or operational role
* Experience of working with data, spreadsheets or computer systems
* Experience of handling queries and providing customer‑focused service
Desirable criteria
* Experience within the NHS or healthcare environment
* Experience of invoicing, billing, or credit control processes
* Experience working with multiple stakeholders, including external organisations
* Experience of working with Electronic Patient Records
Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles.
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