Role Responsibilities:
1. Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery, or providing suitable substitutions when products are out of stock.
2. Using a handset to plan your route around the store, including selecting items and managing time to complete each shop.
3. Handling customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers.
4. Providing excellent customer service by supporting questions and proactively offering help.
5. Building knowledge about products, services, and promotions to offer recommendations.
6. Working flexibly across the store as needed, including early mornings (shift starts at 4am), in a fast-paced, physical, and energetic environment, often independently but also as part of a team.
7. Being friendly and welcoming with a genuine enthusiasm for helping customers.
8. Enjoying a fast-paced, physical environment, using initiative to solve problems, and taking responsibility for tasks.
9. Willing to work flexibly and maintain high standards across the store, with opportunities to learn and develop new skills.
10. Learning to use digital tools and technology effectively, and handling shopping containers weighing up to 15kg.
11. Paying attention to detail, keeping the store clean and clutter-free, and creating the best shopping experience for customers.
12. Must be above school-leaver age; if shifts include hours before 6am or after 11pm, candidates must be at least 18 years old.
13. Must have the Right to Work in the UK.
Qualifications & Inclusion:
We are committed to being an inclusive workplace where everyone can thrive. We offer support, development opportunities, and celebrate diversity. If you need reasonable adjustments during the application or interview process, please let us know.
Rewards & Benefits:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays and Saturdays, and 15% at Argos every pay day.
* Free food and hot drinks in stores.
* Generous holiday entitlement, plus maternity and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Share schemes to buy Sainsbury's shares at discounted prices.
* Special offers on gym memberships, restaurants, holidays, and vouchers.
* Wellbeing support, including free access to Employee Assistance Programmes.
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