1st Line IT Support Analyst Permanent Location: Shipley (Flexible working hours: 8:00-4:30 or 9:00-5:30) Salary: up to £28,500 dependent on experience On-Call: Participation in an out-of-hours on-call rota once ready (additional pay) Industry: Utilities About the Client Our client are a leading UK provider of smart, sustainable heat-network solutions, specialising in end-to-end services for local authorities, housing associations, and private developers. With decades of experience, their expertise ranges from design and build through to operation, metering, billing, and optimisation. Their mission centres on driving energy efficiency, reducing carbon, and delivering reliable, affordable heat for residents. How you’ll spend your day You’ll be the first point of contact for IT support across the business, helping colleagues stay productive and supported. Working through a JIRA Service Desk, as well as via phone, email, and face-to-face, you’ll resolve a wide range of technical issues while building strong working relationships at all levels of the organisation. Your day-to-day will include: * Responding to IT support requests via JIRA Service Desk, phone, email, and in person * Handling business-critical incidents and prioritising issues in line with SLAs * Supporting users with password resets, account access, new starters, and leavers * Troubleshooting Microsoft 365, email, an...