Job Description
* Competitive salary plus private healthcare
* Mon to Fri
* 3 days at ISS Bolton Office or client site, 2 days PW at Home with some travel to ISS and Client sites further afield on company expenses
Here at ISS, as a leading Facilities Management (FM) provider, we are looking to recruit a Sustainability Product/Services Manager to join or leading UK Government Account.
Here, leading a team of 4 Product/Services Managers you will manage oversight over our core Sustainability service lines across the client's extensive UK Estate, namely Energy, Social Value, & Waste. Our Product Managers assume day to day oversight of the delivery of these services to KPIs, Governance etc.
Managing the team of 4 you will have the overall responsibility in overseeing and assuring performance through effective team leadership, standardised processes and robust insight.
By translating complex performance data into clear, decision-ready intelligence, the role enables operational teams and senior leaders to take informed action, protect margin, manage risk and continuously improve sustainability outcomes.
This is a fantastic role for an either an established Sustainability professional with Service/Product management experience or a Product Management experience looking to diversify into the Sustainability space, working within one of the UK's largest FM contracts.
Actions will include:
* Line manage and support the Product Performance Manager team, setting clear objectives, priorities and expectations for sustainability performance activity.
* Lead and oversee the performance management of ISS Sustainability services and products across the contract portfolio, ensuring delivery to agreed scope, KPIs, milestones and financial targets.
* Hold direct responsibility for end-to-end performance management of ISS’s largest sustainability contract, acting as the senior performance lead and escalation point.
* Provide oversight and assurance of sustainability performance across all other contracts, identifying trends, underperformance and emerging risks.
* Ensure performance risks, delivery issues and data gaps are identified early, escalated appropriately and managed effectively.
* Use performance insight to drive continuous improvement across sustainability services, products and operational delivery.
* Coordinate and manage programme-level sustainability activity where Programme Manager roles are not in place, maintaining grip on milestones, risks, issues and dependencies.
* Set and maintain standardised sustainability performance frameworks, templates, processes and reporting expectations across contracts.
We need from you:
* Experience of managing sustainability services, performance management or service-led delivery in complex operational environments.
* Proven experience of leading and developing teams, including setting priorities and managing performance.
* Strong experience working with KPI frameworks, reporting cycles and performance management processes.
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.