Customer Care Advisor - Part Time
Department: Customer Ca
reReporting to: Customer Care Team Lead
erLocation: Warringto
n Contract: Permane
ntHours: 25 per week on either or shift
s
GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. We provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods. Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their r
each.
Role Des
criptionAre you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be p
rovided.
You should be a well presented individual and will able to work extended hours during peak periods as
required.
Main areas of re
sponsibility
Call Handling within timeframes set out with
in the KPI's;Action of emails in a prompt manner in timeframes set out with
in the KPI's;Booking of collections; tracking of collections; within the timeframes set out
in the KPI's;Raising tickets in the agreed timeframes set out
in the KPI's;Resolving tickets in the agreed timeframes set out
in the KPI's;Tracking of
consignments;Pass all customer escalations to the Customer Services Manager in a p
rompt manner;Ensures that the company satisfies both its internal and external cu
stomer needs;Communicating courteously with internal and external customers by telepho
ne and email;Keeping up to date with any organisational changes in products
or services;All other reasonable requirements as specified by senio
r management.
Education &a
m
p; Experie
nce Essential:Self- Motivated, ambition to succeed,
motivational;Experience within a customer service/call centr
e environment;Ability to communicate and influence suppliers to deliver a p
r
emium serv
ice Desirable:Experience in the p
arcel ind
ustry
Personal:Strong ability to impact
and influence;Excellent interpersonal
understanding;Excellent commun
ication skills;Listens to and values the opin
ions of others;High level of integrity, tru
st and respect;Ability to
make decisions;Good problem
solving skills;Approachable, adaptabl
e and flexible;Challenges assumptions and enc
ourages change;Positive 'c
an-do' approach