In this position you will support and direct team members in meeting QuickSTAT customer needs daily and encourage good customer service practices.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. How you create impact
* Direct the daily operations of the CS agent team, and in the absence of the team manager, the CRM daily operations also (as needed).
* Act as the second xxuwjjq escalation point for customer issues that cannot be resolved at the CS and CRM leve...