Overview
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Leatherhead, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager. Experience with our products isn’t strictly necessary if you are a natural leader with excellent customer service, sales experience and team working skills.
Location: Ryebrook Industrial Estate, Leatherhead. The branch serves trade and retail customers with a comprehensive range of designer and trade paints, wallcoverings and decorating materials. Brewers are renowned for friendly, knowledgeable service and a strong local presence. Branch hours: Monday to Friday 7am – 5pm and Saturday 8am – 5pm.
Notes: The role is 40 hours per week over 5 days, with Saturdays on a rota. Competitive salary plus pension and company benefits.
Ranked in The Sunday Times Best Places to Work 2025, Brewers Decorator Centres are a large, independent decorating materials supplier with over 120 years of heritage and 250 stores nationwide. We place great emphasis on development and growth of colleagues, with a culture of helping one another succeed.
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate with the opportunity and environment to succeed and will support reasonable requests where we can.
Responsibilities
* Assist the Branch Manager with developing the branch and the team, including deputising in their absence
* Provide exceptional service to customers in branch to uphold our reputation for quality Brewers service
* Have keyholder responsibilities, cashing up and associated supervisory tasks
* Allocate work to the team, keeping them motivated and driven
* Use product knowledge to provide recommendations and help customers find the best product for their needs
* Plan and agree sales forecasts with the Branch Manager in line with Company targets
* Ensure orders and enquiries are dealt with and followed up promptly
* Mix paint for customers, process specialist orders and request stock within the Branch network
* Build relationships with customers to identify needs and provide a comprehensive service
* Promote seasonal and special items, including merchandising in-store to increase visibility and sales
* Assist with stock maintenance in the branch
Who We Are Looking For
* Experience in a retail environment, ideally in a team leader or supervisory role
* Exceptional customer service and communication skills, with the ability to translate customer requirements into product recommendations
* Highly motivated with drive to succeed
* Approachable and active team player with a friendly personality
* Ability to motivate and inspire colleagues to achieve high levels of customer service
* Able to work well in a team or independently
* Willing to learn, develop skills and progress within the industry
* Ideally lives close enough to respond to potential alarm calls out of hours
* Interest in the industry is advantageous but not essential, as product training will be provided
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service
* Industry: Retail
Benefits
* Competitive salary
* 31 days holiday including bank holidays, increasing with service
* Free life assurance
* Employer pension contribution (5%)
* Brewers discount and access to various employee benefits and programmes
* Comprehensive induction and ongoing development
* Profit-related pay and enhanced maternity/paternity pay after a qualifying period
* Additional benefits such as cycle-to-work schemes and season-ticket loans
How to Apply
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant
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