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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.
We are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. The role involves maintaining high standards of client service as the company grows its delivery capabilities.
Key Requirements:
* Reliable, self-motivated professional with a proactive work approach.
* Strong problem-solving skills and effective application of technical knowledge.
* Experience handling customer incidents via phone, email, or in person, ensuring timely resolution.
* At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Support and manage Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
* Implement and maintain MDM solutions like Intune, using PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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