Client Success Manager – Data8 Ltd
About Us
Data8 Ltd is a fast‑growing, market‑leading Data Quality Solutions company based near Chester. We help organisations understand, enhance, and maximise the value of their data through innovative technology and expert support.
Role Overview
As a Client Success Manager you’ll manage a portfolio of customers, acting as a trusted advisor and strategic partner. You’ll help clients drive adoption, optimise usage, and achieve measurable business outcomes through effective onboarding, engagement, and support. This role combines relationship management, business acumen, and a proactive approach to customer success.
Key Responsibilities
* Act as the primary point of contact for assigned clients throughout their lifecycle from onboarding through to renewal.
* Guide clients through implementation, user adoption, and ongoing optimisation of our solutions.
* Build and maintain strong, long‑term relationships with key client stakeholders.
* Monitor customer health and engagement metrics to identify risks or opportunities for growth.
* Conduct regular success reviews and business value assessments to align product usage with client objectives.
* Collaborate closely with internal teams to ensure a seamless customer experience.
* Identify and drive opportunities for upsell, cross‑sell, and renewal within your client base.
* Serve as a customer advocate internally, providing feedback on product performance, feature requests, and service delivery.
* Maintain accurate records of client interactions, success plans, and outcomes within the CRM.
* Stay up to date on product developments, new features, and industry trends to effectively guide clients.
Key Skills & Qualifications
* 3+ years experience in Customer Success, Account Management, or a similar client‑facing role within a SaaS or technology environment.
* Strong understanding of SaaS business models, customer lifecycles, and retention metrics.
* Excellent communication, relationship management, and presentation skills.
* Proven ability to manage multiple client relationships and priorities simultaneously.
* Data‑driven mindset with the ability to interpret and act on client usage data and success metrics.
Desirable
* Experience with CRM or customer success tools.
* Familiarity with onboarding, change management, or implementation processes.
* Experience working in a SaaS environment.
Attributes for Success
* Customer‑centric and proactive in anticipating client needs.
* Strategic thinker who can align client goals with product capabilities.
* Strong collaborator, able to work cross‑functionally and influence without authority.
* Highly organised, analytical, and detail‑oriented in managing multiple accounts.
* Passionate about technology, learning, and continuous improvement.
What We Offer
* Competitive salary with performance‑based bonus scheme.
* 23 days holiday plus bank holidays, increasing with service, plus your birthday off after one year and Xmas shutdown for 3 days.
* Company pension scheme.
* Perkbox employee benefits platform.
* Cycle to Work scheme.
* Free on‑site parking in a convenient location near Cheshire Oaks.
* The opportunity to join an innovative, growing company with a supportive, positive working environment.
Role is full time, hybrid and you will be required to come to Head Office in Chester 2‑3 times.
Work Location: Hybrid remote in Chester CH2 4NE.
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