We’re looking for aCustomer Care Representativeto join our friendly, values-driven team supplying medical devices to healthcare professionals and private patients.
This isnot a call center role. We believe in personal contact, flexibility, and building real relationships with our customers. You’ll have the freedom to approach your work in a way that feels natural to you — with plenty of support from a collaborative team.
We love people who enjoy learning, sharing ideas, andgrowingwith us. If you like having space to contribute, improve how things are done, and make a positive impact on customers every day,you’llfeel right at home here.
You’ll report to theCustomer Care Supervisorand work closely with Area Managers and internal teams to deliver the high-quality service our customers value.
Scope / Job Summary
You’ll help deliver excellent customer service by processing and managing orders, resolving queries, and supporting the wider Customer Care and field teams in achieving shared goals.
What you’ll be doing
1. Handling customer contact via phone, email, webchat, and post
2. Processing and managing customer orders
3. Answering questions and resolving issues
4. Managing complaints, returns, and invoice queries
5. Investigating discrepancies and issuing credit notes
6. Providing pricing and availability information
7. Updating and maintaining customer data across systems
8. Working closely with Area Managers and internal teams
9. Supporting daily administrative tasks
Systems & Tools
You’ll work with a variety of systems and tools, including:
10. Salesforce
11. Business Central (BC)
12. PSS
13. Microsoft Teams
14. Outlook and other Microsoft Office products
(Full training will be provided.)
What we’re looking for
15. Strong attention to detail
16. Clear and confident communication skills
17. Customer-focused mindset
18. Ability to juggle multiple tasks
19. Calm under pressure
20. Strong problem-solving attitude
21. Customer service experience (non-call-center environment)
22. Confident IT skills and ability to work with multiple systems Accurate, reliable, and proactive
23. Comfortable working independently and as part of a team
24. Flexible and eager to learnA-Level education or equivalent
Nice to have:
25. Full UK driving license
Össur is a leading global provider of prosthetics and bracing and supports solutions.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our .