Service Advisor Oxford
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the Southeast, East of England, and West Midlands. We are currently expanding our business and are now offering an exciting opportunity to join the team, as Service Advisor at our Oxford branch.
Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
Talks and listens to customers to build rapport and understand their service/repair requirements.
Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.
✅A proven high level of customer service skills, and enjoyment in working with the people.
Previous experience of working in customer service, preferably in an automotive setting but not essential
A team player who offers help and support to others.
Full-time, permanent position
~ Car Benefit Scheme (after successful completion of probation period)
~ Comprehensive training provided.
~25 days of holiday (+ Bank Holidays)
~ Company pension scheme
~ Staff discount scheme
~ Sick pay
~ Health and wellbeing programme
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