An exciting opportunity has arisen to become part of a new Care After Death Service across Aneurin Bevan university health board. This permanent band 3 position is well suited to an individual that is passionate about care after death and keen to work within a new team.
The Care After Death Service is across Aneurin Bevan university health board and supports the after death processes for patients.
The post holder will provide an efficient, reliable, responsive and holistic service in care after death in Aneurin Bevan university health board sites.
Main duties of the job
The post-holder will be responsible for ensuring that bereaved relatives and carers are enabled to receive the necessary documentation, personal effects and relevant information in a suitable format, in a timely and compassionate way. To sign post relatives to appropriate services and gain feedback from relatives regarding their experiences.
The post holder will also undertake tasks within the mortuary and support bereaved families when visiting within the mortuary.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Qualifications
* NVQ Level 3 or equivalent demonstrable competencies and skills in Administration and afterlife patient care, duties and responsibilities to that level
* Demonstrable experience of communicating effectively and compassionately with distressed/bereaved relatives and carers
* Knowledge of bereavement support services
* Demonstrable evidence of an understanding of the administrative process following the death of a hospital patient
* Basic mortuary duties in providing dignity of the deceased patient, cleaning equipment, patient transfer etc. to legislative standards
Experience
* Experience of inputting data into a database for service use
* Experience of working in a pressured environment with competing demands
* Experience within a mortuary environment
* Experience of bereavement support
Attitude and Abilities
* Willingness to work within the mortuary setting
* Demonstrable confidence to interact with health professional staff or equivalent in order to ensure that they act in a timely manner which minimises distress for the newly bereaved
* Able to deal with emotive/ difficult/challenging situations with tact and sensitivity
* Ability to manage own wellbeing
* Excellent interpersonal skills including tact and diplomacy
* Excellent organisational skills
* The ability to work without direct supervision
* Ability to speak Welsh at level 1 (Understand familiar everyday expressions if people speak slowly and clearly.) or the willingness to learn
* Demonstrable understanding of the impact of bereavement
Values
* Excellent well developed communication skills, written and verbal, to pass on highly complex and sensitive information with specific emphasis on sensitivity and empathy
* Passionate about making a difference
Other
* Ability to be able to travel independently to other sites within ABUHB
* Able to work flexibly to meet the needs of the service
Benefits
* Fantastic benefits package
* Extensive training and development opportunities with paid mandatory training
* Excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes
* Flexible working and promotion of a healthy work life balance
* Occupational health support and an ambitious plan for a Wellbeing Centre of Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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