Base pay range
£73,000 – £80,000 (base salary). Compensation is reviewed annually and adjusted to stay competitive.
About Birdie
At Birdie, we’re reimagining care for older adults. We build the technology that powers the future of home health care, giving care teams the tools they need to deliver better, more dignified care. Our all‑in‑one solution powers millions of care visits every month, enabling older people to thrive in their own homes for longer.
We’re not here to tinker at the edges – we’re here to radically transform a broken system. That’s why our platform supported over 30 million care visits in 2023 and more than 60 million in 2024. Birdie is a B‑Corp, backed by world‑class investors, and was ranked #6 in Deloitte Fast 50 in 2023.
Enterprise Customer Success Manager – Responsibilities
This is a hands‑on, strategic role that requires both executive‑level influence and deep operational focus. You will:
* Build strong, multi‑level relationships from C‑level to frontline staff and lead regular strategic review meetings.
* Drive adoption of all Birdie functionality, diagnose gaps, and coach partners to maximise value.
* Design and execute partner‑retention and expansion strategies, coordinating with Sales, Product & Marketing.
* Ensure clients are up‑to‑date with new features, guiding them through adoption.
* Act as the Voice of the Customer, relaying complex feedback and strategic goals to Product and Engineering.
Enterprise Customer Success Manager – Qualifications
* Strong experience in Enterprise Customer Success or Strategic Account Management, working with C‑level stakeholders.
* Experience in the social care sector or strong B2B SaaS background with a desire to understand the industry.
* Excellent project‑management and communication skills, able to juggle high‑priority initiatives.
* Friendly, empathetic, genuinely dedicated to helping partners deliver high‑quality care.
* Excited by pace, ambiguity, and the chance to shape product and strategy.
* Values autonomy, radical honesty, and building great things with great people.
Imposter syndrome is real — you don’t need to tick every box. If you’re excited about our mission and can make a difference, we want to hear from you.
Benefits & Perks
Compensation
* Competitive base salary, reviewed annually.
* Generous stock options.
* Bi‑annual performance cycles with individual reviews.
Learning & Growth
* Annual personal learning budget and access to training, coaching and mentorship.
* Time and space for growth—set your own development goals.
Flexible Working
* Hybrid model: 2 days per week in our London HQ.
* Budget to set up your home workspace.
* Regular in‑person meetups, socials and offsites.
Time Off
* 33 days holiday (25 days + public holidays).
* Extra day off on your birthday.
* Company shutdown between Christmas and New Year.
* 2 volunteering days per year.
Family‑First Policies
* Industry‑leading paid primary/secondary caregiver leave.
* 5 paid days for fertility treatments.
* Private health insurance with AXA.
* Wellbeing perks via Happl (gym discounts, mental‑health support).
Other Perks
* Cycle‑to‑work scheme.
* 4% employer pension contribution when you contribute 5% (UK).
* Deeply human, radically transparent culture.
Why Birdie?
Because you want to do meaningful work that improves lives and grow at speed while doing it. We’re building a movement to show that tech, when built with empathy and integrity, can change lives. Join us to shape the future of care alongside ambitious, kind people and help reimagine how society cares for older adults.
Equal Opportunities Statement
We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience. If you need adjustments or support during the application process, let us know.
Ready to build the future of care? Apply now. Be part of something that matters.
Job Details
Title: Enterprise Customer Success Manager
Location: London, England, United Kingdom
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Other
Industry: Hospitals and Health Care
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