Annual wage £11,000.00 Working week Monday - Saturday, 08:30 - 17:30. If Saturday is worked, you will get a day off during the week. Total hours per week: 40.0 Expected duration 15 Months Possible start date 01 Jun 2024 Date posted 19 Dec 2023 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000219197 Positions 1 available What you will do in your working day Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations The apprentice’s role will include the following: Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service The training you will be getting You will achieve a Level 2 Customer Service Practitioner qualification: Full training will be provided Good communication skills both verbal and written Training will be completed in-house A skills coach will visit every 28 days to update the training Functional Skills in maths and English (if required) What to expect at the end of your apprenticeship A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in Requirements and prospects Desired skills and personal qualities No skills required, Full training will be provided Qualifications GCSE or equivalent English and Maths (Grade 4/C or above) Desired