Job Description:
We are seeking a skilled and experienced customer service leader to join our team as a Customer Service Team Manager. The successful candidate will be responsible for leading, motivating and developing a high-performing customer service team to deliver exceptional support to key account clients.
This is a fantastic opportunity for someone with strong leadership experience in a fast-paced, customer-focused environment who thrives on developing others and driving service excellence at scale. The ideal candidate will have a proven track record of managing or supervising a high-performing customer service team and will be confident and compassionate in their leadership style.
Key Responsibilities:
* Lead and develop a customer service team to deliver high-quality support across key account clients.
* Build strong internal and external relationships, and act as a key point of contact on service performance.
* Oversee team capacity and case volumes, ensuring workloads are balanced and service levels are consistently met.
* Conduct regular one-to-ones, coaching conversations and performance reviews to support individual and team growth.
Requirements:
* Proven experience managing or supervising a high-performing customer service team.
* Confident and compassionate leadership style, with a genuine passion for helping others succeed.
* Experience handling a high volume of customer interactions or cases, ideally in a regulated or structured environment.
* Strong stakeholder management skills – comfortable navigating conversations at all levels.
What We Offer:
We offer a competitive benefits package, flexible working options, and the opportunity to be part of a business that's ambitious, evolving, and driven by purpose. Our supportive and collaborative culture values each other, supports development, and takes pride in delivering a great experience to our customers.