ROLE SUMMARY
Healthcare Partnership Manager
This is an Account Manager role, working in partnership with the NHS to create an environment that maximises patient access to Pfizer breakthrough medicines.
ROLE RESPONSIBILITIES
Customer Effectiveness:
Identify, build and maintain strong relationships and partnerships with key customers (prescribers and nonprescribers), organisations and networks within an ICS in order to deliver account plan goals and objectives
Tailor and deliver account value propositions based on excellent insight and deliver sustainable customer solutions for all decision-making customers within Integrated Care Systems in England and relevant integrated care bodies in the devolved nations: at system, place and neighborhood level to maximise sales of Pfizer brands and deliver value to
NHS and patients
Demonstrate excellent brand, disease, environmental knowledge and competence to deliver system value to our customers
Consistently demonstrate first class account selling and management and develop key clinical and payor customer experts to maximise the appropriate use of our medicines and benefits for patients
Operate with a Digital First multichannel mindset, demonstrating high capability and deployment of digital technology and channels, to further enhance customer experience, maximise colleague efficiency and ensure optimal patient access to our medicines
Business Planning:
Develop, deliver and review aspirational, gold-standard account plan
Local Access:
To create an environment that ensures maximum access, uptake, and enhanced patient experience of Pfizer medicines in the UK
To work with local NHS Networks and their local health economies to develop and implement business plans to secure funding and service provision for the usage of Pfizer
medicines
Ensure patient access to our medicines through optimal and appropriate positioning/ prescribing in patient pathways, formularies and guidelines
Support HCPs and payer customers in the development of local patient-pathway and service redesign to drive patient
diagnosis and treatment for existing and launch medicines
Collaboration:
To work collaboratively with cross functional head office & field colleagues to direct resource deployment and drive delivery of the account plans
Provide an unrivalled approach to collaborating and optimising synergies within Integrated Care Systems in England, relevant integrated care bodies in the devolved nations, One Pfizer and customer networks
Sharing intelligence and customer insights with marketing and other key internal stakeholders to influence and impact brand and above brand strategies and identify opportunities to co-tailor programs and solutions
They will act as a gateway to navigate the customer to the right resource via the right channel and reflect this
approach in the account plans.
Deliver Performance with Integrity; Operate with a strong commitment and adherence to all applicable compliance rules and regulations including the ABPI Code of Practice
Role model living our Purpose, Values & Behaviour's to ensure that our Culture is diverse & inclusive where everyone can thrive. A growth orientated mindset demonstrating Courageous thinking, thoughtful risk taking & aspirational goal setting
Non Promotional Activities:
To position Pfizer as partner of choice in service development and patient experience initiatives, identifying, developing and delivering collaborative programmes with
aligned healthcare organisations.
Maintain and apply knowledge of the APBI Code and Pfizer policies in relation to Collaborative Working and provision of Grants and Donations, ensuring that clear separation of these activities from promotional responsibilities is maintained at all times.
BASIC QUALIFICATIONS
Leadership
Influence without authority
Seizes accountability
Effective decision making (able to manage complexity)
Respond to change with agility and innovation
Communication
Demonstrable track record of effective cross functional working
Facilitation skills
Strategic Thinking
Promote ongoing learning agility and Continuous Professional Development for self and others, demonstrating a growth mindset
Role model Pfizer Values and Behaviours to ensure our culture is diverse and inclusive
Must have gained the ABPI Medical Representatives Exam (or equivalent) within first two years of employmentas a representative. Representatives new to the pharmaceutical industry, must take an appropriate exam within their first year of employment as a representative.
Fully conversant with requirements of ABPI Code of Practice
Where access to customer groups have certain entry requirements e.g. credentialling, colleague would be required to comply with these as necessary to fulfil their role
Driving license
PREFERRED QUALIFICATIONS
Extensive healthcare experience and successful account management are desirable
The additional expectations of a Senior role are summarized as: Is sought out by colleagues as a subject matter/role expert for support and guidance as a result of their sustained high level of performance and expertise
Supports colleague and peer development as a coach/mentor
Demonstrates additional proactive Leadership at a Regional/National level (projects/initiatives/meetings) to impact National performance
With a solution focused growth mindset, consistently seeks new opportunities to drive continuous improvement of internal processes and external customer engagement
Works cross functionally within BU and across One Pfizer to align and share best practice to deliver on our purpose
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
The role and customer facing activity will be a mix of face to face & remote working based on customer preference & business need.
Occasional night away from home will be required.
OTHER INFORMATION
Oncology specific additions / non-promotional responsibilities:
To provide Patient Experience Managers with the insight & support to develop initiatives to improve the cancer patient experience
As required provide Project Consultancy or administrative support to Collaborative Working and Donation projects in line with requirements of ABPI Code of Practice and Pfizer policies and procedures.
Work Location Assignment:Remote
Purpose
Breakthroughs that change patients' lives ... At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.Lets start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
DisAbility Confident
We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!
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