Overview
Host ensures every guest is welcomed with confidence and warmth, manages the flow of the restaurant with absolute control, and supports the front-of-house team in delivering exceptional service from the moment guests step through the door.
Responsibilities
* Deliver a polished, memorable welcome that sets the tone for a world-class dining experience
* Share confident, knowledgeable guidance on menus, specials, and the wider F&B offering
* Arrive prepared, punctual, and presented to Gordon Ramsay Global grooming standards
* Engage fully in pre-service briefings, contributing questions and supporting team clarity
* Manage host team scheduling to ensure consistent coverage across all services
* Coordinate cross-training for hosts to support flexibility across the restaurant
* Oversee administrative duties including rotas, holidays, and training records
* Act as a positive, professional ambassador for teamwork and service excellence
* Maintain full knowledge of menus, VIPs, dietary notes, and daily operational updates
* Respond to guest requests promptly, anticipating needs and elevating the guest journey
* Engage with guests confidently and professionally throughout service
* Open or close the restaurant as required, including accurate cash handling
* Support the Manager on Duty by allocating duties and monitoring service flow from the host desk
* Train new and existing hosts to uphold Gordon Ramsay standards and refine processes
* Coordinate break coverage to ensure uninterrupted guest service
* Ensure all standards, policies, and procedures are consistently delivered by the host team
* Assist management in monitoring service quality and adherence to SOPs
* Oversee OpenTable usage, liaising with the account manager when needed and training the team
* Follow all fire, health, and safety procedures in line with hotel and brand policy
* Support additional tasks as requested by the leadership team
* Contribute to the restaurant's mission of delivering unforgettable dining moments
Qualifications
* 1-2 years' experience in a host/front-of-house role, ideally within premium or Michelin-level dining
* Lead the host team to deliver a high-impact arrival experience and manage the flow of the restaurant
* Strong communication and guest-engagement skills with a confident, polished presence
* Experience with reservation systems such as OpenTable preferred
* Excellent organisational and administrative skills
* Food Safety Level 1 or 2 desirable
* Confident with cash handling and basic POS systems
* Professional appearance and adherence to grooming standards
Additional Information
What is in it for you?
* Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount; Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
* 20% off food and beverage in on-site restaurants
* Colleague restaurant being part of The Mere Team - our culture is unique; training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award
Location and Company
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is a luxury destination with dining, spa, and leisure facilities.
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