We are seeking a proactive and customer‑focused Housing Assistant to support the delivery of high‑quality housing management services across a West London patch. This role is ideal for someone who enjoys problem‑solving, thrives in a busy environment, and is committed to helping residents receive an excellent and consistent service.
You will work as part of a collaborative housing management team, providing essential operational and administrative support to ensure services are reliable, responsive, and resident‑centred.
Key Responsibilities
Support Housing Officers and Managers in delivering consistent, high‑quality services to residents.
Act as the first point of contact for resident queries via phone, email, letter, and face‑to‑face.
Process tenancy‑related requests including assignments, successions, tenancy changes, mutual exchanges, service charge enquiries, and key/fob or parking requests.
Maintain accurate and detailed resident information across internal systems.
Liaise with contractors, external partners, and internal teams to ensure prompt resolutions.
Assist with resident engagement activities, meetings, and committees.
Carry out administrative tasks such as scanning, data input, minute taking, mail merges, and survey processing.
Ensure compliance with data protection and safeguarding policies.
Contribute towards the achievement of team KPIs, SLAs, and customer satisfaction goals.
What We're Looking For
Experience in customer service, ideally within housing or a similar customer‑focused environment.
Strong communication skills with confidence in dealing with a wide range of enquiries.
Ability to prioritise, stay organised, and manage competing demands.
A proactive problem‑solver with attention to detail.
Good working knowledge of Microsoft Office and the ability to learn new systems quickly.
Understanding of housing or tenancy processes (desirable).
Team‑focused, supportive, and committed to delivering excellent service.
Why Apply?
Supportive team environment focused on collaboration and learning.
Varied role with meaningful impact on residents and communities.
6‑month temporary contract with the potential to become permanent for strong performers