Who we are: Ascot Racecourse is home to Royal Ascot, one of the world’s most prestigious racing festivals. For over 300 years, it has been at the heart of the British sporting and social calendar. Royal Ascot welcomes more than 300,000 guests over five days, with up to 75,000 attendees per day. The event is broadcast to over 150 territories and reaches more than half a billion people worldwide. Ascot aims to offer its racegoers something for everyone who wishes to be involved, and Royal Ascot’s offerings reflect this through the entry level Windsor picnic enclosure, the mid-tier Village enclosure, the central Queen Anne Enclosure and ultimately the Royal Enclosure. And incorporating up to 7000 racegoers in a wide range of private box and restaurant fine dining facilities. In everything they do and how they do it Ascot and its people represent the Monarch. What we are looking for : Working within our online accreditation portal to ensure compliance and fulfilling the physical distribution of accreditation materials to the staff membership. As a Press Accreditation Assistant, you will be responsible for managing the accreditation process for media personnel attending Royal Ascot. This includes processing applications, responding to media accreditation queries, and ensuring that journalists, photographers, and broadcasters receive the correct passes in line with media access protocols. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently under pressure. The role will vary of shift patterns including 7am – 3pm and 9-5pm. For Royal Ascot week, the role will be 9-5pm on Monday 15 th June and for the live days, 16 th – 20 st June, the role will be 6am – 5pm. The successful candidate must be able to work all these dates. Responsibilities: Assist in managing the accreditation portal, processing and printing accreditation passes. Respond to Press accreditation queries, ensuring timely and professional communication. Assist in setting up the accreditation office and workstations. Troubleshoot any technical issues with accreditation systems and escalate as needed. Support on-site accreditation distribution during Royal Ascot week, including verifying identification and ensuring smooth check-in. Work closely with the Race Day Accreditation Team Leader and the Media Team to ensure smooth accreditation operations. Royal Ascot Week: Staff the Press Accreditation collection point, verifying identification and distributing passes. Assist with media check-ins and troubleshoot any accreditation-related issues. Ensure a smooth process for all media personnel collecting accreditation on-site. Qualifications and experience: You have: Strong administrative and organisational skills. Experience in events, customer service, or a similar role is advantageous. Excellent communication skills, with the ability to liaise with journalists and press teams professionally. Computer literacy, including experience with Microsoft Excel and accreditation systems. Ability to work efficiently under pressure and meet strict deadlines. A proactive approach to problem-solving and a high level of attention to detail. Flexible work ethic, with the ability to work early mornings and long shifts Closing date: The closing date is Tuesday 7th April. We reserve the right to close this vacancy early should a suitable candidate be identified. We look forward to welcoming you to the team!