Account Manager & Customer Service Advisor
Location: LeedsHours: 37.5 hours per weekWorking Pattern: Monday – Friday 9:00am – 5:00pm (rotational Saturdays)Salary: Competitive
Discretionary £2,000 Annual Bonus (based on KPI performance)Job Type: Permanent, Full Time
About the Role
We are recruiting confident, personable and customer-focused Telesales & Customer Service Advisors to join a busy and growing drinks distribution business based in Leeds. This opportunity is ideal for someone with a hospitality background, such as bar staff, supervisors, restaurant managers or hotel team members, who understands drinks, stock control, upselling and customer relationships, and has experience selling to customers over the phone. As a Customer Service and Telesales Advisor, you will use your product knowledge and communication skills to support business customers while driving sales growth. You will manage a mixture of inbound and outbound calls, speaking daily with licensed venues and business customers, building relationships, processing orders and identifying opportunities to increase product range and spend. The successful Customer Service and Telesales Advisor will be confident discussing products, making recommendations and delivering excellent service in a fast-paced, target-driven environment. If you’re comfortable discussing products, making recommendations and delivering excellent service under pressure, this Telesales & Customer Service Advisor role allows you to use your industry knowledge in a commercial, results-focused setting.
Key Responsibilities
* Manage a daily outbound call diary to existing customers
* Convert inbound calls into planned outbound sales activity
* Build strong relationships with regular account customers
* Process orders accurately using internal systems
* Promote new product lines, seasonal offers and own-brand ranges
* Identify gaps in supply and recommend relevant products
* Take ownership of resolving customer queries and complaints
* Support Account Managers with administration and new business support
* Arrange deliveries and log technical issues where required
* Maintain accurate records using Excel and internal systems
What We’re Looking For
* Strong drinks or product knowledge (Essential)
* Experience in hospitality (bar, restaurant, pub, hotel or events)
* Experience upselling or recommending products to customers
* Confidence handling phone conversations
* A professional and personable telephone manner
* Strong communication and relationship-building skills
* Good organisation and attention to detail
* Basic Microsoft Excel skills
* A proactive, target-driven mindset
* Full training on systems will be provided, industry knowledge and confidence speaking about products is a strong advantage.
Bonus & Benefits
* Discretionary annual bonus up to £2,000 (based on KPI performance)
* Clear KPIs and structured targets
* core working hours
* Supportive office team environment
* Genuine progression opportunities into sales or account management
* Full product and systems training provided
* Growing, stable business within the drinks industry
This role is ideal for someone who enjoys speaking to people, understands hospitality environments, and wants to build a long-term career in sales while working regular office hours.
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