Operational Support Officer
Location: HMP Ashfield, Bristol
Salary: £26,436.80 per annum, plus Serco benefits
Working hours: Full‑Time, 40 hours per week, and a 20 hour a week part‑time role
Responsibilities
- Report directly to the nominated Custodial Operations Manager and carry out the duties detailed by them
- Work in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork
- Carry out routine net test calls and cell call checks
- Work in the Gatehouse area, giving access to visitors and staff, including searching vehicles and staff when required
- Assist with escorting vehicles around the establishment
- Allocate BWVC and be responsible for the equipment
- Assist in the Command suite if required
- Be involved in exercises and contingency planning
- Carry out any other OSO related duties
Qualifications
Minimum: GCSE Maths & English grade C or above or equivalent; good knowledge of IT skills
Desirable: Knowledge of security procedures; IT literate with a good understanding of Microsoft Office applications; good communication skills with external agencies
Experience
Experience of a secure environment or of similar client group (not mandatory)
Skills and Abilities
- Organisational and analytical skills
- Team player with flexibility and interpersonal skills with visitors, staff and prisoners; good communication skills and the ability to monitor and audit processes and procedures; proven ability to liaise effectively with other agencies
- Report writing; numerate (interpretation and collection presentation of statistics)
- Requires utmost trust and decorum when dealing with sensitive information
- Full driving licence
- Position will include shift work that may include nights
Benefits
- Competitive salary
- Up to 6% contributory pension scheme
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services
Equal Opportunities
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
